Terms and Conditions
Villa Beller – Booking

1. Contact information

  • Company full name: STIM d.o.o.
  • Seat: Vlaška 125
  • PIN: 49699337215
  • Contact telephone and e-mail:

    tel +385 (0)51 704 687
    fax +385 (0)51 704 296
    cell +385 997211702



2. Terms of payment
Online credit card charge (American Express®, MasterCard®, Diners® i Visa®) via T-com Pay Way payment web site.

3. Secure transaction
T-Com Pay Way applies the latest standards in data protection - Secure Socket Layer (SSL) protocol with 128 bit data encryption and MD5 algorithm. ISO 8583 protocol assures the data exchange between the T-Com system and credit card authorization centers is run via a private network secured by a double layer firewall against any unauthorized entry.

4. Privacy statement
Stim d.o.o se shall offer every protection of the customers’ private information by retrieving only the basic necessary data used to fulfill the company’s duties. The company shall inform the customers of the manner in which their private information is used and will allow customers several options on the manner of private information utilization. Customers shall be able to choose whether they wish to have their names removed from the lists used in marketing campaigns. All the information is kept private and accessible only to those members of the staff who require it for fulfillment of their tasks. All the Stim d.o.o. staff members and business partners are equally responsible for compliance with the principles of privacy protection.

5. Reservation Terms and Conditions
The price of each hospitality (accommodation) facility in the Provider’s offer is listed in the Price List located on the Provider’s web site. The price from Paragraph 1 hereof refers to the presented service and the presented equipment. The price also includes the fee the Guest is to pay to the Provider for his mediation service, as well as tourist tax and other fees the Guest is obliged to pay to the User in order to utilize the hospitality (accommodation) facilities. Additional services provided by the User not explicitly incorporated into Paragraph 1 hereof shall be agreed upon directly between the Guest and the Provider if the prices of such services are not published on the Provider’s web site. If the additional services price list is presented on the Provider’s web site, the Guest shall contract them with the Provider directly, their price containing Provider’s fees. The price of hospitality (accommodation) facilities settled herein is published via the Provider’s web site and brought in Euros, calculated into HRK according to the middle exchange rate of the Croatian National Bank on the payment date.

The Guest confirms entering into the Contract by making a reservation with the Provider. The reservation is made final by a written confirmation by the Guest on entering the Contract with the Provider and by realization of a down payment to the Provider’s bank account in the sum mutually agreed upon by the Guest and the Provider.
Reservation shall contain personal information of the persons entitled to utilize the User’s hospitality (accommodation) facilities.
Down payment from Paragraph 1 hereof shall contain the complete sum of Provider’s fee, elaborated in detail in Article 4, Paragraph 2 hereof.

By confirming the Reservation, the Guest assumes the obligation to assure that all the persons who shall, pursuant to the Contract, utilize the User’s hospitality (accommodation) facilities possess valid passports (travel documents) and meet all the boarder, visa, customs, sanitary, monetary and other requirements necessary for crossing the state boarder.
By confirming the Reservation the Guest waves the right to cancel and/or modify the same due to the fact that persons from Paragraph 1 of this Article, or himself, do not meet the requirements listed in Paragraph 1 hereof regarding crossing the state boarder.

The Guest is entitled to commence the utilization of the User’s reserved hospitality (accommodation) facilities from 16:00 hours of the start Reservation date and shall vacate the same by 10:00 hours of the end of Reservation date. Should the Guest fail to commence utilizing the reserved hospitality (accommodation) facilities by the end of start date without any justifiable reason, the Contract shall be considered as terminated and the Provider and the User shall be entitled to keep the received fees and down payment.
The Guest shall abide by the User’s house rules which shall be accessible to him to familiarize with at his arrival at the User’s hospitality (accommodation) facilities, translated into a language the Guest can understand.
The Guest shall inform the User, without any delays and under a threat of losing his rights, of any remarks he might have regarding the User’s hospitality (accommodation) facilities’ features not in compliance with the Contract and shall inform the Provider of the latter in a written form no later than 8 (say: eight) days following his utilization of the hospitality (accommodation) facilities in question.
Should it be determined that the Guest’s remarks are based on real facts and impede normal utilization of the hospitality (accommodation) facilities as stated in the Contract, the Provider shall ensure utilization of alternative hospitality (accommodation) facilities without delay and in compliance with the features agreed upon in the Contract. Should the Guest explicitly request it, the Provider shall reimburse the Guest for the down payment sum. Should the Guest request a reimbursement, the Provider shall reimburse the Guest for the down payment sum transferred to his bank account at Reservation confirmation.

6. Cancellation terms
By confirming the Reservation, the Guest confirms to have understood that the User, pursuant to a Contract signed with the Provider, shall assume responsibility for any possible damage the Guest or his possessions suffer during utilization of the reserved hospitality (accommodation) facilities, immediately prior to and following the same, and therefore waves any right to additional claims from the Provider for payment of damages.

The Guest and the Provider mutually agree to settle all possible disputes in friendly and amicable way. Should such an agreement fail to be reached in a manner stated in Paragraph 1 hereof, all possible disputes shall be settled by the competent Municipal Court in Zagreb.

7. Conversion statement
All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

8. General Terms and Conditions
The following Terms and Conditions settle the rights and duties of all legal and/or physical persons as one contracting party (hereinafter: Guest) and the Provider of the service as the other contracting party (hereinafter: Provider) at mutual entering into a Contract for lease of hospitality (accommodation) facilities (hereinafter: Contract) from the Provider's offer and shall be considered its integral part.

By entering into the Contract, the Guest explicitly declares that the Provider entered into separate representation contracts at leasing all the hospitality (accommodation) facilities that are a part of his offer, pursuant to which lessors (hereinafter: User) shall be held accountable for the truthfulness of the information given to the Provider for his utilization. By entering the Contract, the Guest waves any right to reimbursement for possible damages arising from utilization of incorrect, inaccurate or otherwise incomplete information in the presentation and sale of hospitality (accommodation) facilities of the User.

The Provider shall utilize all the Guest’s personal information, i.e. personal information of other persons utilizing the Provider’s services together with the Guest, solely for the purpose of drafting a Contract which shall be the subject hereof.
The Provider shall not make the Guest’s personal information public or make it accessible to third persons.

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Terms and Conditions